This Privacy Policy describes how Caudabe LLC collects, uses, shares, and protects personal information when you use www.caudabe.com to purchase our products.
Last Updated: August 14, 2026
1. Information we collect
Information You Provide
- Name, email, shipping and billing address, phone number
- Payment details — processed by third-party providers; we do not store full card numbers
- Order history and support communications
- Product reviews or other content you submit
- Marketing opt-ins and preferences
- IP address, browser type, operating system, device identifiers
- Pages visited, links clicked, products viewed, session duration
- General geographic location derived from IP address
- Cookie and tracking data — see Section 3
Information from Third Parties
- Transaction confirmations from payment processors
- Delivery updates from shipping carriers
- Engagement data from advertising platforms where applicable
2. How we use your information
- Process and fulfil orders, including shipping, returns, and warranty claims
- Manage your account and provide customer support
- Send transactional emails (order confirmations, tracking, support replies)
- Personalize content, product recommendations and user experience
- Send marketing emails – you may unsubscribe at any time
- Improve the site, analyze usage patterns, and fix errors
- Detect and prevent fraud and unauthorized access
- Comply with applicable legal obligations
- Administer promotions and the Rewards program
- Conduct internal business operations including accounting, auditing, recordkeeping, product development, and compliance with applicable laws.
3. Cookies & tracking technologies
We use cookies, pixels, and similar technologies to operate the site, analyze usage, and support advertising. Types we use:
- Strictly Necessary — core functions: cart, checkout, account login
- Functional — preferences such as currency and recently viewed items
- Performance/Analytics - usage patterns and site performance (e.g. Google Analytics)
- Targeting — ad delivery and conversion tracking (e.g. Meta Pixel, Google Ads, Klaviyo)
You may withdraw or modify your cookie preferences at any time through our cookie settings. Additionally, you may opt out of interest-based advertising at aboutads.info or networkadvertising.org.
Global Privacy Control (GPC)
We process Global Privacy Control (GPC) signals as opt-out requests for the sale or sharing of personal information for targeted advertising, to the extent required by applicable law. If your browser sends a GPC signal, we will treat it as a valid opt-out request for states that require it.
Emails Communications and Engagements Analytics
If you elect to receive marketing communications from us, we may use technologies such as tracking pixels and similar technologies within those communications to understand whether an email has been opened, whether links contained in the communication have been clicked, and other general engagement with our communications. We use this information to measure the effectiveness of our communications, improve our products and services, better understand recipient engagement, maintain the security and integrity of our communications, and personalize future communications. Where required by applicable law, we will obtain your consent before using these technologies. You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us using the information provided in this Privacy Policy.
4. AI platform integrations and agentic commerce
We use Shopify to power our online store. Shopify has introduced functionality that enables products from Shopify stores to be discoverable and purchased through third-party artificial intelligence platforms, including but not limited to AI systems such as Gemini, ChatGPT, Perplexity, Microsoft Copilot, and similar AI-powered services (collectively, "AI Platforms"). More information about Shopify's Agentic AI Platforms can be found here: Agentic Storefronts Supplemental Terms of Service - Shopify. In short, Shopify may process personal information necessary to complete purchases and provide store functionality on our behalf.
These capabilities allow customers to voluntarily discover our products and initiate purchases through AI-powered interactions hosted outside of our Services. AI Platforms are operated and controlled by their respective providers. We do not own, operate, train, or control these AI systems. Further, you are not required to interact with an AI Platform to purchase our products. If you voluntarily initiate a purchase through a third-party AI Platform (such as an AI assistant or partner shopping interface), certain information about your order may be shared with that platform to enable the transaction.
Our Services, including Customer Support, may provide interactive or automated support services including an option to chat with our customer service agent powered by our third-party service provider. Our customer support platform may leverage artificial intelligence. By accessing and using any of these features, you agree that we may record and retain a transcript of all communications with you via these interactive tools, and/or may record or recreate your activity while using the Services, in order to provide services or to enhance your customer service experience. We work with our trusted service provider to analyze, store, and/or use this data on our behalf.
5. How we share your information
Caudabe does not sell your personal information for monetary consideration. We may share personal information only where necessary to operate our business, fulfill your orders, comply with legal obligations, protect our legitimate interests, or where you have provided consent. Where required by applicable law, we obtain consent before sharing personal information for advertising or analytics purposes as legally required. We may also share information in these circumstances:
- Service providers — payment processors, shipping carriers, email/SMS platforms, analytics tools, fulfilment partners. All are contractually required to use your data only as directed by us.
- Legal compliance — if required by law, court order, or government request, or to protect our rights or user safety.
- Business transfers — in connection with a merger, acquisition, or sale of assets. We will notify you if your data becomes subject to a different privacy policy as a result.
- With your consent — for any other purpose with your explicit agreement.
6. Data retention
We retain personal information for as long as necessary to fulfil the purposes in this policy, meet legal obligations, resolve disputes, and enforce our agreements. Order and financial records are kept for a minimum of 7 years for tax and accounting compliance. Account data is retained until you close your account; residual data may remain in backups for a limited period.
7. Security
All transactions are encrypted using SSL/TLS technology. We do not store full payment card numbers on our servers. We apply reasonable administrative, technical, and physical safeguards to protect your information. Despite our safeguards, no security system is completely secure. If we become aware of a personal data breach affecting your information, we will notify affected individuals and relevant supervisory authorities where required by applicable law. No transmission method is 100% secure. If you suspect your account has been compromised, contact us immediately at support@caudabe.com.
8. Financial incentive notice
Caudabe operates an email marketing rewards program that provides discounts and benefits in exchange for your participation and continued purchases. Participation involves the collection and use of your email address, purchase history, and engagement data. The value of the benefits provided is reasonably related to the value of the data used to operate the program. Participation is entirely optional — you may opt out at any time by contacting privacy@caudabe.com.
9. Privacy rights for residents of certain international jurisdictions
Depending on your country or jurisdiction of residence, applicable privacy and data protection laws may provide you with certain rights regarding our collection, use, disclosure, and processing of your personal information. These rights are subject to applicable legal requirements, limitations, and exceptions.
If applicable, you may have the following rights: To exercise any of these rights, please contact us using the contact information provided below.
If applicable, you may have the following rights:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of your personal information where permitted by applicable law.
- Request restriction of our processing of your personal information.
- Object to certain processing activities, including processing based on our legitimate interests or for direct marketing purposes.
- Request portability of certain personal information in a structured, commonly used, and machine-readable format where required by law.
- Withdraw your consent at any time where we rely on your consent as the legal basis for processing. Withdrawal of consent will not affect the lawfulness of processing conducted before the withdrawal.
- Lodge a complaint with your local data protection supervisory authority.
How to Exercise Your Rights
Before responding to your request, we may take reasonable steps to verify your identity and confirm your authority to submit the request. We may request additional information where necessary to complete this verification process. We will respond to verified requests in accordance with applicable law. In certain circumstances, we may decline or limit our response where permitted or required by applicable law, including where we are unable to verify your identity, where an exemption applies, or where the request is manifestly unfounded or excessive. If an authorized agent submits a request on your behalf, we may require documentation demonstrating the agent's authority and may verify your identity before processing the request. Where permitted by applicable law, we may request clarification if your request is broad or unclear in order to better understand the scope of your request and facilitate our response.
10. Data transfer
Caudabe is based in the United States but operates internationally. Personal information may therefore be processed in the United States and other countries where we or our service providers operate. Some of these countries may have different data protection laws than your country of residence. Where applicable law requires safeguards for international transfers of personal information, we use appropriate safeguards, which may include adequacy decisions, approved contractual safeguards such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum or other legally recognized transfer mechanisms, as applicable.
11. Children's privacy
This site is not intended for children and we do not knowingly collect personal information from individuals under the age required by applicable law in their jurisdiction to provide valid consent for processing.
12. Changes to this policy
We may update this policy from time to time. We will post changes on this page and update the Last Updated date. For material changes, we will provide more prominent notice. Continued use of the site after changes are posted constitutes acceptance.
13. Contact
General Information
Email: privacy@caudabe.com
Mail: Caudabe LLC, 4914 Cooper Rd., Suite 42-858, Cincinnati, OH 45242
